Who is responsible for monitoring business processes during the support phase?

In the support phase of a project, the responsibility for monitoring business processes falls primarily on the Support team. This is because the Support team is specifically tasked with ensuring that all systems are functioning as intended and that any issues impacting business processes are identified and addressed promptly. Their role involves monitoring application performance, resolving technical problems, and ensuring that the software continues to meet the business needs after it has been deployed.

The Support team interacts closely with end users, collecting feedback and monitoring system metrics, which allows them to identify areas where business processes may not operate smoothly or where improvements could be made. They play a critical role in providing ongoing maintenance and operational support, ensuring that the software remains performant and that business functions are carried out without interruption.