Which role is responsible for representing the voice of the customer?

The role responsible for representing the voice of the customer is the Product Owner. This position acts as a liaison between stakeholders and the development team, ensuring that the product aligns with customer needs and expectations. The Product Owner gathers requirements, prioritizes features, and conveys the vision of the product to the team, advocating for the customer's interests in every aspect of the development process.

In Agile methodologies, the Product Owner's input is crucial for making informed decisions about the product backlog and ensuring that the development team focuses on delivering features that will provide the most value to users. This role not only includes understanding customer needs but also involves actively clarifying and translating those needs into actionable tasks for the development team.

Other roles mentioned, such as the Scrum Master, Development Team Member, and Quality Analyst, each have distinct responsibilities that do not primarily focus on the customer's voice. The Scrum Master facilitates the Agile process, Development Team Members build the product according to the specifications, and Quality Analysts ensure that the final product meets quality standards, but it is the Product Owner who is specifically tasked with understanding and prioritizing customer requirements.