Which Guidewire module facilitates customer engagement through digital channels?

The Guidewire Digital module is specifically designed to enhance customer engagement through various digital channels. It provides a unified platform that connects policyholders, agents, and other stakeholders to the services and information they need, allowing for more interactive and efficient communication. This module enables insurers to offer self-service options, allowing customers to manage their accounts, file claims, and access policy information online, significantly improving the customer experience.

In contrast, while BillingCenter focuses on payment processes and financial transactions, ClaimCenter is centered around the management of claims from initiation to resolution. PolicyCenter is primarily concerned with policy underwriting, administration, and management. These modules, though crucial for operational processes, do not directly address digital customer engagement to the same extent as Guidewire Digital, which is tailored for that purpose.